Who is telMAX
telMAX is a Canadian telecommunications company providing high-speed fiber internet to communities across Aurora, Newmarket, Stouffville, and Brooklin in Ontario.
Recognized by PC Magazine as Canada’s fastest Internet Service Provider for three consecutive years, telMAX’s mission is to deliver fast, reliable connectivity through a 100% Pure Fiber Network, while maintaining a strong commitment to community and customer service.
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A brief overview
As telMAX expanded its fiber network across Ontario, managing underground utility locates and as-built mapping became increasingly critical. Outsourcing these tasks was causing delays and driving up costs. To streamline workflows and improve locating accuracy, telMAX brought these operations in-house, supported by the adoption of Geolantis.360.
Bringing Locating Operations In-House
Previously, telMAX relied on external contractors for pre-engineering locates and digital as-built capture. While effective, outsourcing extended project timelines by several weeks and reduced control over accuracy. The company needed a faster, more flexible, and cost-efficient approach.
Empowering Field Teams with Digital Tools
A newly formed internal locating team led by Damage Prevention Manager Stefania Selvaggio and specialists Jacob Eves, Jordan Engineer and Frank Reeves, sought a modern, GPS-based solution to conduct locates, document infrastructure, and manage field data in real time.
Key challenges
Before adopting Geolantis.360, telMAX’s locating process faced critical inefficiencies that slowed network expansion and increased project costs.
Time-Consuming Outsourced Locating
Outsourced pre-engineering locates took up to three weeks to complete, delaying construction schedules and creating bottlenecks in the rollout of new fiber infrastructure. External teams also lacked the deep operational understanding needed to support telMAX’s rapid growth.
Fragmented and Manual Workflows
Without a unified digital system, data capture, communication, and verification were handled manually. This limited visibility between engineers and field teams, increasing the risk of rework and inconsistencies in as-built documentation.
The solution
To improve speed, accuracy, and collaboration, telMAX implemented Geolantis.360, a GPS-based mapping and data management platform designed to simplify utility locating, enhance field coordination, and accelerate project delivery.
“What used to take 3 weeks now takes us less than a week.”
– Jacob Eves, Damage Prevention Specialist, telMAX
01
Streamlined Digital Locating Workflows
With Geolantis.360, telMAX’s in-house team conducts pre-engineering locates and digital as-builts directly through mobile devices. The system automates data capture, saving time and eliminating the need for manual sketches or paper forms.
02
Increased Efficiency and Faster Turnaround
Since implementing Geolantis.360, locating times have dropped by 50–70%, reducing what previously took three weeks to less than one. This efficiency has allowed telMAX to expand faster while maintaining consistent accuracy and quality standards.
03
Enhanced Field Accuracy and Communication
Custom symbols and markers help the team document field conditions precisely, from signal losses to key connection points. The ability to visualize data in real time allows engineers and technicians to coordinate seamlessly and avoid costly rework.
04
Reliable Support and Continuous Improvement
telMAX’s transition to Geolantis.360 was supported by PelicanCorp’s Subject Matter Expert, Abe Alpuerto, who provided hands-on training and responsive guidance throughout setup. The ongoing collaboration ensures the system evolves with telMAX’s growing operational needs.
The outcome
With Geolantis.360, telMAX has transformed its locating and as-built processes, achieving faster turnaround, improved accuracy, and full control over its infrastructure data.
50–70% Faster Locating Processes
Locating operations that once required three weeks are now completed in under one week, enabling telMAX to accelerate fiber deployment and serve more communities efficiently.
Improved Accuracy and Field Confidence
Technicians can now verify gas lines, cables, and connection points in real time using GPS precision and digital mapping, reducing risk during excavation and maintenance.
Cost Savings and Greater Operational Control
By bringing locating in-house, telMAX has reduced outsourcing costs while maintaining full oversight of its data and workflows, ensuring consistent service quality across projects.
Enhanced Team Adoption and Future Growth
User-friendly software, Bluetooth reliability, and responsive support have made Geolantis.360 an integral tool for telMAX’s damage prevention team. Plans are underway to expand its use across additional departments for infrastructure monitoring and maintenance.
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Our team will walk you through the features and benefits tailored to your needs, helping you unlock the full potential of Geolantis.360.