Who is the City of Graz?
The City of Graz, capital of Styria, Austria, is a vibrant blend of heritage and modernity. Home to more than 250,000 residents, Graz is known for its rich industrial base from steel and automotive manufacturing to chemical and railway production, as well as its UNESCO-listed old town and medieval architecture.
The city’s council manages a wide range of essential utilities, ensuring uninterrupted public services for citizens and industries alike. Since 2006, the municipality has relied on Geolantis to improve operational efficiency and streamline utility mapping and maintenance across departments.
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A brief overview
As a growing European city balancing heritage with modern infrastructure, the City of Graz needed to improve how it managed underground utilities and field maintenance operations. The municipality aimed to replace outdated, paper-based systems with a digital workflow that could provide accuracy, accountability, and real-time visibility across all departments.
Modernizing Public Utility Management
For a city with a complex underground utility network, maintaining reliable access to hydrants, valves, and other critical infrastructure is essential. The Graz city council needed a way to modernize its maintenance and inspection processes, ensuring that field data could be captured, shared, and verified in real time.
From Paperwork to Digital Precision
Before adopting Geolantis.360, the municipality’s teams relied heavily on paper-based documentation. Field technicians had to record work manually, often leading to incomplete or inconsistent information. There was no efficient way to locate assets, track inspections, or monitor the progress of repairs remotely. Graz sought a digital solution that could bring accuracy, visibility, and accountability to every stage of its maintenance workflow.
Key challenges
Before implementing Geolantis.360, the City of Graz faced several operational inefficiencies that affected both field performance and service reliability. The absence of real-time data, digital documentation, and asset visibility made it difficult for technicians and supervisors to coordinate effectively, leading to delays and incomplete reporting.
Inefficient Asset Location and Documentation
Technicians struggled to locate hydrants and valves quickly, leading to delays in repairs and inspections. Manual paperwork made it difficult to record who performed the job, when it was completed, or where it occurred. This lack of reliable documentation often caused confusion between field workers and supervisors.
Limited Oversight and Communication
Supervisors had no way to view real-time updates or verify progress without physically visiting each site. The absence of digital communication between field crews and the office meant that data was frequently lost or duplicated, resulting in longer repair times and reduced confidence in reporting accuracy.
The solution
To address these challenges, the City of Graz adopted Geolantis.360 to digitize and simplify its field operations. The platform provided a unified environment for asset mapping, inspections and documentation, empowering technicians, engineers, and supervisors to work with real-time accuracy and seamless communication across all departments.
“The local government of the City of Graz is so satisfied with the features of the Geolantis.360 software that they are now selling their professional services to neighbouring municipalities.”
01
Precise Asset Mapping
Using Geolantis.360’s GIS Collector Module, field technicians can now pinpoint the exact locations of every hydrant and valve on an easy-to-read digital map. This feature allows teams to locate and repair assets within minutes, reducing service disruption and eliminating guesswork in the field.
02
Digital Workflows and Predefined Forms
Geolantis.360 replaced paper records with mobile-based digital workflows. Technicians now complete inspections and repairs using predefined forms on their devices, ensuring that all required data is entered accurately. Each activity automatically receives a timestamp and technician ID, creating a verifiable audit trail for supervisors.
03
Real-Time Synchronization and Cloud Sharing
Data collected in the field is instantly shared through the cloud, keeping supervisors, engineers, and office staff aligned. This visibility allows quick review and approval of completed work, eliminating delays, miscommunication, and manual data entry errors.
04
Expansion and Regional Collaboration
After implementing Geolantis.360, the City of Graz improved operational efficiency so significantly that it began offering its expertise and services to neighboring municipalities. By equipping field workers with updated Geolantis software, Graz has transformed its internal success into a regional model for digital utility management.
The outcome
The City of Graz has fully digitized its field operations, replacing manual documentation with streamlined, data-driven workflows. Technicians and supervisors now work seamlessly across devices, with full visibility into asset conditions and repair history.
Faster and More Accurate Field Operations
With precise digital mapping and automated data capture, technicians can now locate and repair hydrants and valves within minutes. This has reduced service disruption and eliminated repetitive site visits.
Improved Accountability and Transparency
Each inspection or repair is automatically timestamped and linked to the responsible technician. Supervisors can now verify progress instantly, ensuring full accountability across all maintenance activities.
Real-Time Visibility and Collaboration
Through cloud-based data sharing, office and field teams have immediate access to up-to-date information. This enables faster decision-making, smoother coordination, and reduced administrative effort.
Regional Expansion and Service Innovation
The success of the Geolantis.360 implementation has allowed the City of Graz to extend its expertise beyond local operations. The municipality now offers professional GIS and data management services to neighboring cities, setting a new standard for digital utility management in Austria.
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Our team will walk you through the features and benefits tailored to your needs, helping you unlock the full potential of Geolantis.360.